Last updated: September 1, 2026
Shipping & Order Processing
Orders are typically processed and shipped within 1–2 business days after payment is successfully received. Processing times may be extended during holidays, periods of unusually high order volume, or circumstances outside our control.
Available shipping methods and estimated delivery times will be displayed during checkout. Tracking information will be provided once an order has been prepared for shipment.
Delivery estimates provided by shipping carriers are estimates and are not guaranteed by Invicto Labz.
Damaged, Missing or Incorrect Items — 48 Hours
Please inspect your order promptly after delivery.
Damaged products, missing items, or incorrect items must be reported to Invicto Labz within 48 hours of the carrier-confirmed delivery time.
To evaluate a claim, we may request photographs of the shipping package, shipping label, packing materials, and affected product(s). Please retain all packaging until your claim has been resolved.
Claims submitted outside the 48-hour reporting period may not be eligible for replacement, refund, or other resolution.
When Invicto Labz confirms that an incorrect item was shipped or another fulfillment error occurred on our part, we will cover the applicable return or replacement shipping costs.
Lost or Delayed Shipments
Packages that have not been marked as delivered are handled separately from damaged or missing-item claims.
If tracking indicates that a shipment may have been lost in transit, please contact us so we can review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.
Carrier delays are outside the direct control of Invicto Labz.
Returns — 7 Days
We accept returns of eligible unopened and unused products when the return is requested within 7 calendar days of carrier-confirmed delivery.
To qualify for a return, the product must remain:
- Unopened and unused
- In its original sealed condition
- Untampered with
- In its original packaging
Customers should contact Invicto Labz before sending a return to receive return instructions.
Opened, used, reconstituted, altered, or otherwise unsealed products are not eligible for return.
Returned Products Are Never Resold
For product-integrity and quality-control purposes, all products returned to Invicto Labz are destroyed after receipt and are never restocked or resold, including products that appear unopened.
This helps ensure that products sold by Invicto Labz have remained within our controlled chain of custody.
Return Shipping
For voluntary returns of eligible unopened products, the customer is responsible for return shipping costs.
If the return is the result of an error by Invicto Labz, such as receiving an incorrect product, Invicto Labz will cover the applicable return shipping cost.
We recommend using a trackable shipping method when returning an eligible product.
Refunds
There is no restocking fee for an approved return.
For voluntary returns, original shipping charges are nonrefundable.
Once an eligible return has been received and verified, an approved refund will be issued to the original payment method within 3–5 business days.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
When a refund results from a confirmed Invicto Labz fulfillment error, applicable shipping charges may also be refunded.
Order Cancellations
Orders may be canceled or modified before they enter fulfillment.
Once an order has entered fulfillment, been packaged, had a shipping label generated, or been transferred to the carrier, we may no longer be able to cancel or modify it.
Contact Us
Questions regarding shipping, returns, damaged orders, or refunds can be directed to support@invictolabz.com.